Who We Are and Why This Policy Exists
King Johnnie Casino operates this website at https://king-johnnie-cassino-austalia.com/ and is registered at Level 2, 50 Bridge St, Sydney NSW 2000, Australia. We collect, hold, use and disclose personal information in the course of running our online gaming platform for Australian players.
This Privacy Policy sets out how King Johnnie Casino handles your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. It also reflects our obligations under the Interactive Gambling Act 2001 (Cth) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), both of which impose specific requirements on gaming operators that affect how we collect and retain certain player data.
Reading this document gives you a clear picture of what we collect, why we collect it, who we share it with, how we protect it, and what rights you have over your own information. If anything here is unclear, you can reach us directly at support@king-johnnie-cassino-austalia.com or by phone on +61 1876 106 440.
Personal Information We Collect
We collect personal information that is reasonably necessary for the purposes described in this policy. The categories below cover what we typically hold about registered players and site visitors.
Identity and Contact Information
- Full legal name
- Date of birth
- Residential address
- Email address
- Phone number
- Copies of government-issued identity documents (passport, driver licence) provided during verification
Financial Information
- Payment method details (card type, partial card number, billing address)
- Cryptocurrency wallet addresses used for deposits or withdrawals
- Transaction history, including deposit amounts, withdrawal requests and bonus activity
- Source of funds documentation where required by our AML/CTF obligations
Gaming Activity Information
- Game sessions played, including titles, duration and stake amounts
- Win and loss records
- Bonus activations, wagering progress and free spin usage
- Responsible gambling tool settings you have applied to your account
Technical and Usage Information
- IP address and approximate geolocation derived from it
- Device type, operating system and browser version
- Cookie identifiers and session tokens
- Pages visited on our site, time spent and navigation paths
- App version if you use the King Johnnie Casino mobile application
Communications
- Records of live chat conversations with our support team
- Emails sent to or received from us
- Feedback, complaints and dispute correspondence
How We Collect Your Information
Most personal information we hold is collected directly from you. This happens when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or use any feature of the platform that requires you to provide details.
We also collect information automatically when you visit our website or use our app. This includes technical data gathered through cookies, analytics tools and server logs. You can manage cookie preferences through your browser settings; however, disabling certain cookies may limit the functionality available to you on the site.
On occasion, we may receive information about you from third parties. This includes identity verification providers we use to satisfy our Know Your Customer (KYC) obligations, payment processors that confirm transaction details, and fraud prevention services that flag suspicious activity. Where we receive information from a third party, we handle it under the same standards that apply to information collected directly.
Why We Use Your Personal Information
King Johnnie Casino uses personal information for the following purposes. We only use information for a purpose that is directly related to why it was collected, or for a secondary purpose where you would reasonably expect it or where we are permitted to do so under the Privacy Act.
Account and Platform Operations
- Creating and maintaining your player account
- Processing deposits, withdrawals and bonus transactions
- Verifying your identity and confirming you meet the minimum age requirement of 18 years
- Enabling access to the games library, live casino and promotional features
- Syncing account data across devices
Legal and Regulatory Compliance
- Complying with our KYC and AML/CTF obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006
- Meeting record-keeping requirements applicable to gaming operators
- Responding to requests from Australian regulatory authorities, law enforcement agencies and courts where we are legally required to do so
- Enforcing responsible gambling measures including self-exclusion, deposit limits and session reminders
- Verifying that accounts are not registered or used by persons in jurisdictions where access is restricted
Security and Fraud Prevention
- Detecting and investigating suspicious account activity, including multiple account registrations and bonus abuse
- Preventing unauthorised access to player accounts
- Protecting the integrity of our platform against fraud, money laundering and other unlawful conduct
Customer Support
- Handling enquiries, complaints and disputes in a timely manner
- Maintaining records of support interactions so we can follow up on unresolved matters
Service Improvement and Analytics
- Analysing how players use the platform so we can improve game categories, navigation and feature availability
- Testing changes to the site or app before rollout
- Monitoring platform performance and resolving technical issues
Direct Marketing
With your consent, we may send you information about promotions, bonuses, new game releases and platform updates relevant to your account. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email, adjusting your notification preferences in your account settings, or contacting us directly at support@king-johnnie-cassino-austalia.com.
We do not use your personal information for direct marketing without a lawful basis for doing so, and we do not send marketing communications to players who have opted out, self-excluded, or closed their accounts.
Disclosure of Personal Information
We do not sell your personal information to third parties. We share it only where necessary for the purposes described in this policy or where required by law.
Service Providers
We engage third-party providers to support specific platform functions. These include identity verification and KYC services, payment processors for Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum and USDT transactions, cloud hosting providers, customer support software vendors, and analytics and fraud detection services. Each provider is bound by contractual obligations to handle your information only for the agreed purpose and to maintain appropriate security standards.
Game Software Providers
Our platform is powered by studios including Play’n Go, Evolution, Playtech Live, Ezugi, PG Soft, BGaming, Evoplay, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others. These providers may receive limited technical data (such as session identifiers) to facilitate game delivery. They do not receive your full identity or financial details unless directly required for the operation of their software under a separate agreement.
Regulatory and Law Enforcement Authorities
We may disclose personal information to AUSTRAC, the Australian Federal Police, state and territory gaming regulators, courts or other government bodies when required to do so by law, by a valid court order, or to prevent or investigate a serious crime. Where we are legally permitted to tell you that such a disclosure has occurred, we will do so.
Responsible Gambling Partners
We work with Gambling Therapy and BeGambleAware. If you request support through these organisations, any information you share with them is handled under their own privacy policies.
Business Transfers
If King Johnnie Casino undergoes a merger, acquisition, restructure or sale of its business or assets, your personal information may be transferred to the successor entity. We will notify you via the email address on your account before your information is transferred and becomes subject to a different privacy policy.
Cross-Border Disclosure
Some of our service providers operate servers or processing facilities outside Australia, including in the European Union, the United Kingdom and other jurisdictions. When we disclose your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information.
In practice, this means we enter into data processing agreements with overseas providers that require them to handle your information to a standard comparable to Australian law. Where this standard cannot be guaranteed, we will seek your consent before disclosing or, where Australian law permits it, we will take such other steps as are reasonable in the circumstances.
By using the King Johnnie Casino platform, you acknowledge that your personal information may be processed in a country other than Australia as part of delivering services to you.
Security of Your Personal Information
We take the security of personal information seriously and maintain technical and organisational safeguards appropriate to the volume and sensitivity of the data we hold.
These measures include:
- SSL/TLS encryption across all data transmitted between your browser or app and our servers
- Encryption of sensitive data fields at rest, including payment method details and identity documents
- Access controls that limit which staff and systems can view particular categories of information
- Regular security assessments and penetration testing
- Monitoring systems that detect anomalous access patterns and trigger alerts
No online platform can guarantee absolute security, and we encourage you to protect your account by using a strong, unique password and enabling any two-factor authentication options available in your account settings. If you suspect unauthorised access to your account, contact us immediately at support@king-johnnie-cassino-austalia.com or on +61 1876 106 440.
Notifiable Data Breaches
King Johnnie Casino is subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. If we become aware of a data breach that is likely to result in serious harm to one or more individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and the affected individuals as soon as practicable. Our notification will describe the nature of the breach, the information involved, and the steps we are taking in response.
Retention of Personal Information
We retain personal information for as long as it is needed for the purpose it was collected, or for as long as we are required to hold it by law. In practice, this means:
- Identity and account information is retained for a minimum of seven years from the date your account is closed, in line with AML/CTF record-keeping requirements
- Financial transaction records are retained for seven years from the date of the transaction
- Gaming activity logs are held for a period consistent with our licence conditions and regulatory obligations
- Support communications are retained for a period that allows us to resolve disputes and respond to regulatory inquiries
- Marketing opt-in records are retained for as long as your account is active and for a period thereafter as evidence of consent
When personal information is no longer needed and retention is not required by law, we destroy or de-identify it in a manner that prevents reconstruction.
Cookies and Tracking Technologies
Cookies are small text files placed on your device when you visit our website. We use them to keep you logged in between sessions, remember your preferences, measure site traffic, and deliver relevant content. Some cookies are strictly necessary for the platform to function; others are used for analytics or marketing and can be managed through your browser settings.
Types of Cookies We Use
- Session cookies: Temporary files that expire when you close your browser. They allow you to move through the site without having to re-authenticate on every page.
- Persistent cookies: Stored on your device for a set period. These remember preferences such as language settings and login details where you have enabled that option.
- Analytics cookies: Collect aggregated data about how visitors use the site, including which pages are visited most and where users exit. This data does not identify you personally.
- Marketing cookies: Track visits across websites to allow us and our advertising partners to show relevant content. These are only placed with your consent.
Full details about the specific cookies we use are available in our Cookie Policy, which can be found in the footer of this website.
Your Rights Under the Australian Privacy Principles
The APPs give you specific rights in relation to your personal information. The key rights are outlined below.
Right of Access (APP 12)
You can request access to the personal information King Johnnie Casino holds about you. We will respond to access requests within 30 days. In most cases, we will provide access at no charge, though we reserve the right to charge a reasonable fee where the request is complex or requires significant retrieval effort. We will tell you in advance if a fee applies.
We may decline an access request in limited circumstances, such as where providing access would reveal the personal information of another individual or interfere with an ongoing investigation. Where access is refused, we will give you written reasons and advise you of any available review mechanisms.
Right to Correction (APP 13)
If you believe that personal information we hold about you is inaccurate, out of date, incomplete or misleading, you can ask us to correct it. We will take reasonable steps to correct the information within 30 days of your request. If we disagree that the information requires correction, we will tell you why and note your request for correction alongside the record in question.
Anonymity and Pseudonymity (APP 2)
The Privacy Act gives individuals the right to interact with organisations without identifying themselves, where this is lawful and practicable. In the context of a licensed online casino, we are required by law to verify the identity of all registered players. Full anonymity is therefore not possible for account holders. You may browse parts of our website without providing personal information, and we have no way of identifying you from anonymous site visits alone.
Opting Out of Direct Marketing (APP 7)
You have the right to ask us not to use or disclose your personal information for direct marketing purposes. Requests to opt out will be processed within a reasonable time and at no cost to you. You can exercise this right by contacting us as described in the section below.
How to Make a Privacy Request or Complaint
To access your personal information, request a correction, opt out of marketing, or raise a privacy concern, please contact us by one of the following methods:
- Email: support@king-johnnie-cassino-austalia.com
- Phone: +61 1876 106 440
- Post: Level 2, 50 Bridge St, Sydney NSW 2000, Australia
We will acknowledge your request or complaint within 5 business days and provide a substantive response within 30 days. If the matter is complex or requires input from a third party, we may take longer and will keep you informed of progress.
Escalation to the OAIC
If you are not satisfied with how we have handled your privacy complaint, you have the right to refer the matter to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at www.oaic.gov.au or by phoning 1300 363 992. There is no cost to lodge a complaint with the OAIC.
Responsible Gambling and Your Information
King Johnnie Casino takes responsible gambling seriously. Personal and gaming activity information may be used to identify patterns that suggest a player may be experiencing harm, and to apply protective measures where appropriate. This includes reviewing usage data to enforce deposit limits you have set, monitoring for behaviour that falls outside a player’s stated preferences, and contacting you if account activity raises concern.
Self-exclusion requests are processed immediately and result in your account being suspended for the period you specify. During any self-exclusion period, we will not send you marketing communications. Records relating to your exclusion are retained for compliance purposes even after the exclusion period ends.
If you need support with your gambling, the following free services are available:
- Gambling Therapy – free online support and counselling
- BeGambleAware – information, advice and support
Children and Minors
Our platform is strictly restricted to persons aged 18 years or older. We do not knowingly collect personal information from anyone under the age of 18. Age verification is carried out as part of the account registration and identity confirmation process. If we become aware that an account has been registered by a person under 18, we will close the account immediately, return any deposited funds through the original payment method, and delete or de-identify the personal information collected, subject to any legal obligation to retain records.
If you believe a minor has registered an account on our platform, please contact us immediately at support@king-johnnie-cassino-austalia.com.
Links to External Websites
This website contains links to external sites, including our responsible gambling partners Gambling Therapy and BeGambleAware, as well as our social media presence on Facebook, Instagram, X (Twitter) and YouTube. This Privacy Policy does not apply to those external websites. We recommend reading the privacy policy of any external site before providing personal information to it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, the services we offer, or applicable law. The current version of this policy will always be available at https://king-johnnie-cassino-austalia.com/. Continued use of the King Johnnie Casino platform following any update constitutes acceptance of the revised policy. If we make a material change that significantly affects how we handle your information, we will notify you by email to the address on your account prior to the change taking effect.
Contact Us
For any question about this Privacy Policy or about how we handle your personal information, please get in touch:
- Email: support@king-johnnie-cassino-austalia.com
- Phone: +61 1876 106 440
- Address: Level 2, 50 Bridge St, Sydney NSW 2000, Australia