Cookie Policy

What This Policy Covers

This Cookie Policy applies to all pages of the King Johnnie Casino website, accessible at https://king-johnnie-cassino-austalia.com/. It explains what cookies are, which ones we use and why, how long they stay on your device, and what you can do if you want to limit or remove them.

King Johnnie Casino is operated from Level 2, 50 Bridge St, Sydney NSW 2000, Australia. If you have questions about any of the practices described here, you can reach our team at support@king-johnnie-cassino-austalia.com or call +61 1876 106 440.

Reading this page alongside our Privacy Policy will give you a complete picture of how we handle information collected through your use of this site.

What Cookies Are and How They Work

A cookie is a small text file that a website places on your browser or device when you visit. It does not execute code, install software, or access files elsewhere on your device. Its job is to record a small piece of information, typically a session reference, a preference setting, or an anonymised identifier, so the site can recognise your browser on return visits or maintain continuity during a single browsing session.

Cookies are not the only tracking mechanism in use across the web. Similar technologies include:

• Web beacons (also called pixel tags or clear GIFs): tiny invisible images embedded in pages or emails that register when content is loaded, confirming delivery and gathering basic interaction data.
• Local storage objects: browser-side storage mechanisms that function similarly to cookies but can hold larger volumes of data and are not automatically sent to the server with each request.
• Session storage: like local storage, but limited to the duration of a single browser tab session and cleared once the tab is closed.
• Device fingerprinting: a technique that uses combinations of browser settings, screen resolution, installed fonts, and other device characteristics to generate a probabilistic identifier without storing anything on your device.

Where we or our partners use any of these technologies, this policy applies to them in the same way it applies to cookies.

Cookies We Use on King Johnnie Casino

We group our cookies into four categories based on their purpose. The first category is active by default because the site cannot function without it. The remaining three are optional and, where your browser or jurisdiction allows us to ask, we will seek your agreement before activating them.

Strictly Necessary Cookies

These cookies keep the website working. Without them, pages will not load correctly, your account session cannot be maintained, security checks cannot run, and the cashier cannot process transactions. Blocking or deleting these cookies will prevent normal use of King Johnnie Casino.

• Session authentication: ties your logged-in state to your browser so you do not need to re-enter your credentials on every page.
• Security tokens (CSRF protection): prevent cross-site request forgery attacks by verifying that form submissions originate from legitimate pages on our site.
• Load balancing: routes your requests to the correct server infrastructure, maintaining performance during periods of high traffic.
• Cookie consent record: stores your preferences so we do not display the consent prompt on every page visit.
• Cashier session integrity: maintains continuity during payment flows so that deposit and withdrawal requests are processed without interruption.
• Responsible gambling tool states: preserves active deposit limits, session timers, and self-exclusion flags across your browser session.

Functional Cookies

Functional cookies remember choices you make to personalise your experience. They are not essential to access the site but they do make repeated visits more convenient. Examples include:

• Language and region preferences: stores your selected display language and local settings so they persist between sessions.
• Currency preference: records your choice to display balances and game stakes in Australian dollars.
• Game lobby view settings: remembers filter states you have applied in the game lobby, such as preferred provider, category, or sort order.
• Live chat history: retains recent support conversations so you can pick up a thread without re-explaining context to our support team.
• Notification preferences: records whether you have dismissed or enabled specific site-level notification banners.

Analytics and Performance Cookies

Analytics cookies collect aggregated, anonymised data about how visitors interact with the site. No individual is identified by name or account detail through these cookies. The data helps us understand which pages perform well, where navigation breaks down, how long players spend in the game lobby, and whether technical issues are causing sessions to end unexpectedly.

We use this information to improve page structure, loading times, bonus presentation, and the overall experience for Australian players. Analytics cookies we use include tools that track:

• Pages visited and the sequence in which they were viewed
• Time spent on each page
• Device type, operating system, and browser version
• Referral source (for example, whether you arrived from a search engine or a direct URL)
• Clicks on game thumbnails, bonus buttons, and navigation elements
• Error events and page load failures

If you block analytics cookies, the site will function normally but we will have less data available to guide future improvements.

Marketing and Targeting Cookies

Marketing cookies are used to show you promotional content that is relevant to your interests, both on King Johnnie Casino and on other websites you visit. They work by assigning an anonymised identifier to your browser and building a profile of the types of content you engage with.

These cookies may be placed by us or by third-party advertising partners. They are used to:

• Limit how often the same promotional message is shown to you
• Measure whether promotional content resulted in a registration, deposit, or bonus activation
• Retarget visitors who have browsed game categories or bonus pages without completing an action
• Segment audiences for email and display campaigns based on site behaviour

We do not use marketing cookies to target individuals under 18. Any audience segmentation we carry out excludes users who have indicated or whose behaviour suggests they may be minors. Responsible gambling is a genuine operational priority at King Johnnie Casino, and our marketing practices are aligned with it.

Third-Party Cookies and Services

Some cookies on this site are set by third parties rather than by King Johnnie Casino directly. We integrate with several external platforms whose services require placing their own cookies. Below is an overview of the third-party categories involved:

• Game providers: Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others may set cookies related to game session state, demo mode tracking, and provider-level analytics. These cookies are governed by each provider’s own privacy practices.
• Payment processors: Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency processors may place cookies or use similar tracking during the checkout flow. These are necessary to complete secure transactions and are not controlled by King Johnnie Casino once you enter a payment interface.
• Live chat provider: our customer support widget operates through a third-party platform that uses cookies to maintain session continuity and store recent conversation history.
• Analytics providers: we use third-party analytics platforms to collect aggregated usage data. These services may set their own cookies in addition to the first-party analytics cookies we set directly.
• Responsible gambling partners: links to Gambling Therapy and BeGambleAware may result in those sites setting their own cookies when you visit them. King Johnnie Casino does not control the cookie practices of those external services.

We review our third-party integrations periodically and remove or update them when their practices change in ways that conflict with our commitments to Australian players.

Cookie Retention Periods

Different cookies stay on your device for different lengths of time. The two main categories are:

• Session cookies: these exist only for the duration of your active browser session. Once you close your browser, they are deleted automatically. Session authentication tokens, CSRF protection tokens, and cashier flow cookies fall into this category.
• Persistent cookies: these remain on your device after you close the browser and are reactivated when you return to the site. The retention period varies by cookie purpose. Preference cookies typically persist for 90 days to 12 months. Analytics identifiers are commonly retained for 13 months before being refreshed. Marketing identifiers may persist for up to 24 months depending on the advertising platform involved.

You can delete persistent cookies at any time through your browser settings. Instructions for the most common browsers are in the section below.

Cookie Retention Reference Table

Managing Your Cookie Preferences

Browser-Level Controls

Every major browser gives you control over cookies. You can block all cookies, block third-party cookies only, delete cookies already stored on your device, or set your browser to ask you before accepting each cookie. The steps differ slightly between browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
• Safari (macOS): Preferences > Privacy > Manage Website Data
• Safari (iOS): Settings > Safari > Privacy and Security
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
• Samsung Internet: Settings > Sites and downloads > Block cookies

Blocking all cookies will cause significant disruption to your King Johnnie Casino experience. You will not be able to log in, access the cashier, or use responsible gambling tools. If you want to limit tracking without losing functionality, blocking third-party cookies only is the more practical option for most players.

Opt-Out Tools Provided by Third Parties

Some of our analytics and advertising partners offer their own opt-out mechanisms. These operate independently of your browser cookie settings and specifically signal to those platforms that you do not want to be tracked for advertising purposes:

• The Network Advertising Initiative opt-out tool is available at optout.networkadvertising.org
• The Digital Advertising Alliance opt-out is available at optout.aboutads.info
• Google Analytics opt-out is available via the browser add-on at tools.google.com/dlpage/gaoptout

Using these tools does not mean you will stop seeing advertisements. It means those advertisements will not be targeted based on your browsing behaviour.

Do Not Track

Some browsers transmit a “Do Not Track” signal to websites. There is currently no consistent technical standard across the industry for how websites should interpret this signal, and as a result, its practical effect varies significantly. We acknowledge the signal when it is present, but we cannot guarantee that all third-party services integrated on this site will respond to it in the same way.

Cookies and the Australian Privacy Act 1988

In Australia, the collection and use of personal information through cookies is governed primarily by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. King Johnnie Casino treats information collected via cookies as personal information where it can be used to identify you or is linked to your account.

Our obligations under the APPs as they apply to cookie-related data collection include:

• APP 1 (Open and transparent management): we are required to have a clearly expressed and up-to-date policy about how we manage personal information. This Cookie Policy, together with our Privacy Policy, satisfies that requirement.
• APP 3 (Collection of solicited personal information): we collect personal information only where it is reasonably necessary for one or more of our functions or activities. Cookies used to maintain account sessions and cashier continuity are necessary for the operation of the service. Marketing and analytics cookies serve legitimate business purposes and, where practicable, we collect this information with your knowledge.
• APP 5 (Notification of collection): where we collect personal information via cookies, we take reasonable steps to notify you of the fact of collection, the purposes for which we use it, whether we are likely to disclose it to overseas recipients, and your rights to access and correct it.
• APP 6 (Use or disclosure of personal information): we do not use cookie-derived data for purposes other than those described in this policy, unless you would reasonably expect us to or unless we are required to by Australian law.
• APP 11 (Security of personal information): we take reasonable steps to protect cookie-related personal information from misuse, interference, loss, and unauthorised access. SSL encryption is applied to all data transmitted between your browser and our servers.

Australia does not currently have legislation that requires opt-in consent specifically for cookies in the way the European Union’s ePrivacy Directive does. However, the Privacy Act 1988 still requires us to be transparent about our data collection practices, to collect only what is reasonably necessary, and to handle the information we collect with care. We comply with all of these obligations.

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Before contacting the OAIC, we encourage you to raise the matter with us directly so we have the opportunity to address it.

Responsible Gambling and Cookie Use

King Johnnie Casino holds gaming licence number 8048/JAZ and operates with responsible gambling obligations as a core part of its business. Cookies play a specific role in supporting those obligations.

Responsible gambling tool states, including active deposit limits, session time reminders, cool-off periods, and self-exclusion flags, are maintained through cookies and server-side records. If you have set a limit through your account dashboard, that restriction is enforced regardless of your cookie settings. Self-exclusion, in particular, is maintained server-side and will not be lifted simply because you clear your browser cookies.

We do not use cookies to identify signs of problem gambling and then send targeted marketing. Players who activate responsible gambling tools are excluded from promotional targeting while those tools are active.

If your gambling habits are causing you concern, free and confidential support is available from:

• Gambling Therapy, an international service offering online support
• BeGambleAware, a UK-based resource with tools useful to players globally

You can also contact our support team directly at support@king-johnnie-cassino-austalia.com or by phone on +61 1876 106 440 to discuss account-level restrictions and self-exclusion options.

Cross-Device Tracking

King Johnnie Casino offers a native mobile app for iOS and Android, as well as a fully functional browser-based mobile experience. Your account balance, active bonuses, and game history are synchronised across devices through your account login, not through cross-device cookie tracking. We do not use probabilistic cross-device matching to link your mobile behaviour to your desktop behaviour outside of your authenticated account sessions.

If you are logged in to your account on multiple devices simultaneously, session authentication cookies on each device maintain separate sessions tied to the same account. This is standard authenticated session behaviour and does not constitute cross-device tracking in the advertising sense.

Updates to This Cookie Policy

We review this policy when our cookie practices change, when we integrate new third-party services, or when there are relevant updates to Australian privacy law that affect how we describe our practices. Changes take effect when the updated policy is published on this page.

For material changes, we will notify registered King Johnnie Casino players by email to the address associated with their account or by a notice on the site at next login. We encourage you to revisit this page periodically if staying informed about our data practices matters to you.

Contact Us

If you have questions about this Cookie Policy, want to know more about specific cookies active on this site, or want to make a complaint about our data handling practices, you can contact King Johnnie Casino through any of the following:

• Email: support@king-johnnie-cassino-austalia.com
• Phone: +61 1876 106 440
• Post: Level 2, 50 Bridge St, Sydney NSW 2000, Australia
• Live chat: available 24/7 through the chat widget on king-johnnie-cassino-austalia.com

We aim to respond to all privacy-related enquiries within 30 days. If your complaint relates to an alleged breach of the Privacy Act 1988 and you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.